Citelie Beauty – Returns Policy
Effective Date: 09/11/2023
At Citelie Beauty, we value your satisfaction with our products. We understand that there may be occasions when you need to return an item. This Returns Policy outlines our guidelines and procedures for returns.
1. Eligibility for Returns
To be eligible for a return, the following conditions must be met:
- The return request is made within [Insert Number of Days] days of receiving the product.
- The product is unused, unopened, and in its original packaging.
- The product is in the same condition as when it was received.
- The product is not listed under the “Non-Returnable Items” section (see section 3 below).
2. Return Process
To initiate a return, please follow these steps:
- Contact our customer support team at [Insert Contact Information] to request a Return Authorization (RA) number.
- Once you have received the RA number, securely package the item and include a copy of the original packing slip or order confirmation.
- Clearly mark the RA number on the outside of the package.
- Ship the package to the address provided by our customer support team.
3. Non-Returnable Items
The following items are not eligible for returns:
- Products that have been opened or used.
- Products with visible signs of wear, damage, or alteration.
- Clearance or sale items (unless they are defective or damaged upon receipt).
- Gift cards.
4. Refunds
Upon receiving and inspecting the returned item, we will process your refund within [Insert Number of Days] days. Refunds will be issued in the original form of payment. Shipping fees are non-refundable, and the cost of return shipping is the responsibility of the customer unless the return is due to an error on our part.
5. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact our customer support team within [Insert Number of Days] days of receiving the product. We will provide instructions on how to return the item, and we will cover the return shipping costs.
6. Contact Us
If you have any questions or concerns about our Returns Policy, please contact our customer support team at info@citelie.com or support@citelie.com..
