Citelie Beauty – Delivery Policy
Effective Date: 09/21/2023
1. Shipping
At Citelie Beauty, we strive to provide the best possible shopping experience for our customers. This includes fast and reliable delivery of our cosmetic products to your doorstep. Please read our Delivery Policy to understand how we handle shipping and delivery.
2. Shipping Times
- Orders are typically processed within 1-2 business days after payment is received.
- Our standard shipping times are as follows:
- Domestic Shipping (within [Your Country]): [Specify Estimated Shipping Time]
- International Shipping: [Specify Estimated Shipping Time]
- Please note that shipping times may vary depending on your location and any unexpected delays due to external factors such as weather, customs, or carrier issues.
3. Shipping Rates
- Shipping rates are calculated based on the weight, size, and destination of your order.
- We may offer free shipping promotions for orders meeting specific criteria. Check our website for current promotions.
4. Tracking Orders
- Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
- You can track the progress of your order using this tracking number on our website or through the designated carrier’s website.
5. Delivery Address
- Please ensure that you provide accurate and complete delivery information when placing your order. We are not responsible for orders shipped to incorrect or incomplete addresses.
6. Delivery Exceptions
- In some cases, delivery may be delayed or impacted due to factors beyond our control. We will make every effort to inform you of any such delays.
7. Lost or Damaged Items
- If your order is lost or arrives damaged, please contact our customer support team within [Specify Number of Days] days of receiving your order. We will work to resolve the issue promptly.
8. International Shipping
- For international orders, customs duties, taxes, and fees may apply. These fees are the responsibility of the recipient and are not included in the product or shipping costs.
9. Returns Due to Non-Delivery
- If an order is returned to us due to non-delivery (e.g., incorrect address, unclaimed package), we will contact you to arrange re-shipping. Additional shipping charges may apply.
10. Contact Us
If you have any questions or concerns about our Delivery Policy, please contact our customer support team at support@citelie.com / info@citelie.com.
We appreciate your trust in Citelie Beauty, and we’re committed to ensuring a smooth and satisfactory delivery experience for our valued customers.
